# Enterprise

> Committed capacity, service level agreements and contractual terms for Serenity Edge.

Source: https://docs.serenityedge.ai/docs/access/enterprise/

Enterprise access is for organisations that need guaranteed throughput, a service level agreement, or contractual terms beyond the standard [Terms of Service](https://docs.serenityedge.ai/terms/terms-of-service/). It is available under a contract with Substrate Artificial Inteligence, S.A.

## What a contract can include

-   **Reserved capacity.** A committed share of GPU throughput so your traffic is not subject to the capacity-driven HTTP 503 responses described in [Pricing and limits](https://docs.serenityedge.ai/docs/pricing-and-limits/#capacity).
-   **Service level agreement.** Availability and latency commitments with service credits. An SLA is only available under contract; standard access is provided without one. The current and historical availability of the service, for every access route, is published at [status.serenityedge.ai](https://status.serenityedge.ai/).
-   **Committed-use pricing.** Rates below the published prices in exchange for a monthly commitment.
-   **Higher rate limits** set to your actual needs.
-   **Invoicing** in euros, with purchase orders and payment terms.
-   **Data protection.** A signed [Data Processing Agreement](https://docs.serenityedge.ai/terms/data-processing-agreement/), the [sub-processor list](https://docs.serenityedge.ai/terms/sub-processors/) and, where required, audit provisions. The [data policy](https://docs.serenityedge.ai/docs/data-residency/) is the same for every customer: prompts and completions are never written to disk or logs, prompt prefixes may stay in a volatile memory cache for at most 24 hours, and inference runs in Spain.

## Fine-tuned Orion models

> **Preview**
> 
> Substrate AI is preparing its own fine-tuned Orion models and, for enterprise customers, the option of models tuned on their domain. Contact us if you want to be part of the early access programme.

## Getting in touch

Write to [contact@substrate.ai](mailto:contact@substrate.ai) with:

-   your expected volume (tokens per month and peak requests per minute);
-   the models you intend to use;
-   any compliance requirement (sector regulation, audit, certifications).

We reply with a proposal and a technical contact.